17 Sep I’ve already paid for my order online, but I missed the delivery. What should I do? If you've prepaid for your order and miss the delivery, we'll be happy to arrange a re-delivery. However, please note that you will be ... Continue reading
17 Sep What happens if I’m not available to receive my COD order? We understand that unexpected situations can arise. If you miss your COD delivery, the courier company will attempt to redeliver your o... Continue reading
17 Sep Can I open and inspect my COD parcel before making the payment? Unfortunately, due to courier company policies, you won't be able to open the COD parcel before completing the payment. However, rest ... Continue reading
17 Sep How long will it take for my order to be delivered? For our valued customers in Lahore, we offer same-day delivery for orders placed before 5 pm. If you place your order after 5 pm, it wi... Continue reading
17 Sep How are my products packaged to ensure they arrive in good condition? We take great care in packaging your orders to protect them during transit. All orders are packed in fresh, new boxes and cushioned wit... Continue reading
17 Sep Why are the shipping charges on derma.pk a bit higher compared to some other online stores? We believe in prioritizing the safe and secure delivery of your orders, particularly when it comes to medicines and delicate skincare p... Continue reading
17 Sep Which courier companies do you partner with for deliveries? We understand the importance of reliable and timely deliveries. That's why we've partnered with two of Pakistan's leading courier serv... Continue reading
17 Sep Is there a way to track my order directly on the derma.pk website? Yes, absolutely! We have a convenient order tracking page on our website.Simply visit https://dev.derma.pk/track ... Continue reading
17 Sep I haven’t received a tracking email. How can I track my order? In the event that you haven't received a tracking email, please reach out to us with the following details:Your full name ... Continue reading
17 Sep How can I track the progress of my derma.pk order? For orders shipped outside of Lahore, you'll receive an email containing a tracking number. Simply copy this number and paste it into t... Continue reading